Terms and Conditions
Effective Date: July 6, 2026
Welcome to C-NURSES Home Care Agency. These Terms and Conditions govern your use of our website and services. By accessing this website, submitting an inquiry, or engaging our services, you agree to be bound by these Terms and Conditions.
1. About C-NURSES Home Care Agency
C-NURSES Home Care Agency provides non-medical home care and support services designed to help individuals maintain their comfort, independence, and quality of life while living at home. Services may include personal care, companion care, dementia care, Alzheimer's care, respite care, live-in care, overnight care, palliative support, post-operative support, and related home care services.
All services are subject to availability, client needs, staffing availability, and service area coverage.
2. Acceptance of Terms
By using this website or requesting services from C-NURSES Home Care Agency, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these terms, please discontinue use of the website and services.
3. Non-Medical Care Disclaimer
C-NURSES Home Care Agency provides non-medical home care services. Our caregivers do not diagnose medical conditions, prescribe medications, provide medical treatment, or replace the services of licensed healthcare professionals.
Information provided on this website should not be considered medical advice, diagnosis, treatment recommendations, or healthcare guidance.
Clients should always consult qualified healthcare professionals regarding medical concerns, diagnoses, treatment decisions, medications, or healthcare emergencies.
4. Emergency Situations
C-NURSES Home Care Agency is not an emergency response service.
If a client is experiencing a medical emergency or requires urgent medical attention, call 911 immediately or seek assistance from the appropriate emergency medical services provider.
Our services are not intended to replace emergency healthcare, hospital care, or professional medical treatment.
5. Care Assessments and Service Plans
Prior to the commencement of services, C-NURSES Home Care Agency may conduct an assessment to better understand the client's needs, preferences, living environment, and support requirements.
Based on this assessment, a personalized care plan may be developed. Care plans may be updated periodically to reflect changing circumstances, health conditions, or care requirements.
6. Scheduling and Service Availability
We strive to provide dependable and consistent care services. However, all scheduling is subject to caregiver availability, staffing considerations, weather conditions, emergencies, and other circumstances beyond our reasonable control.
Clients or their authorized representatives are encouraged to provide reasonable notice for schedule changes, cancellations, or service modifications.
While every effort will be made to accommodate requests, specific scheduling requests cannot always be guaranteed.
7. Client Responsibilities
To help ensure safe and effective service delivery, clients and their representatives agree to:
- Provide accurate and complete information regarding care needs
- Inform us of changes in health status, living arrangements, emergency contacts, or support requirements
- Maintain a safe environment for caregivers and visitors
- Treat caregivers, staff members, and representatives with courtesy and respect
- Comply with agreed service arrangements and payment obligations
8. Fees and Payments
Service fees, billing arrangements, and payment schedules will be communicated before services begin.
Invoices are expected to be paid according to agreed payment terms. Questions regarding invoices or payments should be directed to our office promptly.
Failure to meet payment obligations may affect the continuation of services where permitted by applicable law.
9. Website Use
You agree to use this website lawfully and responsibly. You may not:
- Attempt to gain unauthorized access to website systems or data
- Interfere with website functionality, security, or performance
- Use the website for fraudulent, unlawful, or harmful activities
- Copy, reproduce, modify, distribute, or exploit website content without authorization
We reserve the right to restrict or terminate access to the website if misuse is identified.
10. Intellectual Property Rights
All content on this website, including text, graphics, images, logos, design elements, icons, layouts, and other materials, is owned by or licensed to C-NURSES Home Care Agency and is protected by applicable intellectual property laws.
No content may be copied, reproduced, republished, distributed, or used without prior written consent unless otherwise permitted by law.
11. Third-Party Websites
Our website may contain links to third-party websites for informational convenience.
C-NURSES Home Care Agency does not control, endorse, or assume responsibility for the content, privacy practices, products, services, or policies of third-party websites.
Visitors access third-party websites at their own discretion and risk.
12. Website Information Disclaimer
The information provided on this website is intended for general informational purposes only.
While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all content is complete, accurate, current, or suitable for every individual situation.
Website content may be updated, modified, or removed without prior notice.
13. Privacy and Personal Information
Your privacy is important to us.
The collection, use, storage, and protection of personal information are governed by our Privacy Policy. By using this website or submitting information through our contact forms, you consent to the practices described in our Privacy Policy.
14. Limitation of Liability
C-NURSES Home Care Agency makes reasonable efforts to provide accurate website information and quality home care services.
To the fullest extent permitted by applicable law, C-NURSES Home Care Agency shall not be responsible for indirect, incidental, consequential, special, or punitive damages arising from the use of this website.
Nothing in these Terms and Conditions is intended to exclude, restrict, or limit any rights or remedies that cannot be excluded under the laws of the Province of Alberta or applicable Canadian law.
15. Service Interruptions
We are not responsible for delays, interruptions, or temporary inability to provide services resulting from circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Transportation disruptions
- Public emergencies
- Government actions
- Caregiver illness or unexpected staffing shortages
- Internet or communication service interruptions
We will make reasonable efforts to minimize disruptions whenever possible.
16. Changes to These Terms
C-NURSES Home Care Agency reserves the right to modify or update these Terms and Conditions at any time.
Updated versions will be posted on this website with a revised effective date. Continued use of the website or services following any updates constitutes acceptance of the revised Terms and Conditions.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.
Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the courts of Alberta, Canada.
18. Contact Us
If you have questions regarding these Terms and Conditions or our services, please contact C-NURSES Home Care Agency:
By using this website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.