Privacy Policy
Effective Date: July 6, 2026
C-Nurses Home Care ("C-Nurses", "we", "our", or "us") is committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or use our services.
This Privacy Policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information that you voluntarily provide when contacting us or requesting information about our home care services. This may include:
- Full name
- Email address
- Telephone number
- Mailing address
- Care requirements and service inquiries
- Information provided in contact forms
- Communication preferences
- Any other information you choose to provide
We only collect information that is reasonably necessary to respond to inquiries, provide service information, arrange consultations, and support our business operations.
2. Website Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of website visits
- Referral sources
- Website interactions and activity
This information helps us improve website performance, security, user experience, and marketing effectiveness.
We also use security technologies, including Cloudflare Turnstile, to help protect our website from spam, automated abuse, and malicious activity. As part of this process, Turnstile may collect technical information such as your IP address, browser and device characteristics, TLS fingerprint, user agent, and other technical signals necessary to distinguish legitimate users from automated traffic. This information is processed solely for website security and fraud prevention purposes.
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and requests
- Provide information about our services
- Schedule consultations and assessments
- Develop care plans and service arrangements
- Communicate regarding services and appointments
- Improve our website and customer experience
- Analyze website performance and visitor behavior
- Maintain website security
- Comply with legal and regulatory obligations
We will only use personal information for purposes that are reasonable and appropriate under applicable Canadian privacy laws.
4. Consent
By providing personal information through our website, contact forms, phone calls, emails, or other communications, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal, contractual, or operational requirements.
5. Cookies, Website Security, and Tracking Technologies
Our website uses cookies, similar technologies, and website security services to improve functionality, enhance user experience, measure website performance, and protect our website against spam, automated abuse, and malicious activity.
These technologies may be used to:
- Remember user preferences
- Improve website functionality
- Measure website performance
- Analyze visitor behavior
- Support marketing and advertising activities
- Protect website forms and services from bots and fraudulent activity
Cloudflare Turnstile
We use Cloudflare Turnstile, a privacy-focused security service provided by Cloudflare, Inc., to help verify that website visitors are human and to prevent spam, automated submissions, and other malicious activity.
Turnstile may process certain technical information, including::
- IP address
- Browser and device information
- User-Agent information
- TLS fingerprint
- Sitekey and associated website origin
- Other technical signals required to distinguish human users from automated traffic
This information is processed solely for website security and bot detection. Cloudflare states that Turnstile is designed to collect only the information necessary to provide these security functions and not for advertising or user profiling.
For additional information about how Cloudflare processes this information, please refer to Cloudflare's Privacy Policy and Turnstile Privacy Addendum.
You may manage cookies through your browser settings; however, disabling certain cookies or security technologies may affect the functionality and security of our website.
6. Google Analytics
We may use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as pages visited, time spent on pages, website navigation patterns, device information, and general geographic region.
This information helps us improve website performance and user experience. Google may process this information in accordance with its own privacy policies.
7. Google Ads and Conversion Tracking
We may use Google Ads and related advertising tools to promote our services online. Google Ads may use cookies, tags, and similar technologies to measure advertising performance, track conversions and form submissions, understand user interactions with advertisements, improve ad relevance, and support personalized advertising experiences.
When users interact with our advertisements, information may be collected and processed by Google in accordance with Google's privacy practices.
8. Remarketing and Advertising
Our website may participate in remarketing programs through Google and other advertising platforms. Remarketing allows advertisements to be shown to users who have previously visited our website.
These advertising platforms may use cookies or similar technologies to display relevant advertisements based on previous website interactions. Users may manage advertising preferences through browser settings or the advertising platform's privacy controls.
9. Contact Forms and Lead Information
When you submit a contact form, request information, or inquire about services, we collect the information you provide to respond to your inquiry, schedule consultations, discuss care needs, provide service information, and deliver requested communications.
We do not sell or rent personal information collected through our contact forms.
10. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration. Security measures may include:
- Secure website technologies
- Restricted access to personal information
- Password-protected systems
- Regular software updates and security monitoring
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Sharing of Personal Information
We do not sell personal information. We may share information only when necessary:
- With trusted service providers who assist our business operations
- With website infrastructure, security, analytics, and fraud prevention providers, including Cloudflare, to help operate, secure, and improve our website.
- To comply with legal obligations
- To protect legal rights, safety, or security
- When authorized or requested by the individual
Any third-party service providers are expected to handle information responsibly and in accordance with applicable privacy requirements.
12. Data Retention
Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and support legitimate business operations.
When information is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate.
13. Access and Correction Rights
Individuals may request access to personal information held by C-NURSES Home Care Agency and may request corrections if information is inaccurate or incomplete.
We may require reasonable verification of identity before fulfilling requests.
14. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children through our website.
15. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of those websites separately.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technology, or services. Any updates will be posted on this page with a revised effective date.
Continued use of our website following updates constitutes acceptance of the revised Privacy Policy.
17. Contact Information
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact C-NURSES Home Care Agency:
C-NURSES Home Care Agency
330 5th Avenue SW, Suite 1800, Calgary, AB T2P 0L4
Phone: 587-777-6106
Email: info@cnurses.com
If you have questions regarding Cloudflare's processing of information through Turnstile, you may also refer to Cloudflare's Privacy Policy or contact Cloudflare directly as described in its privacy documentation.