Privacy Policy

Effective Date: 01-01-2026

At C-Nurses, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we At C-Nurses, we are committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy regulations.

By using our website or services, you consent to the collection and use of your information as described in this policy.

Information We Collect

Personal Information You Provide

We may collect personal information such as:

  • Full name, email address, phone number, and mailing address
  • Information submitted through contact forms or service inquiries
  • Health-related information provided voluntarily for care assessments, service planning, or coordination

We collect only the information necessary to deliver our services and communicate effectively with you.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on the site, and interaction data

This data is collected using cookies and analytics tools to improve website functionality and user experience.

Consent and Lawful Use of Information (GDPR-Style Language)

By submitting personal information through our website or communication channels, you provide explicit consent for C-Nurses to collect, use, and store your information for the purposes outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions. Withdrawal of consent may limit our ability to provide certain services.

Consent may be obtained:

  • Verbally
  • In writing
  • Electronically through website forms

We ensure consent is meaningful, informed, and obtained before or at the time of information collection.

How We Use Your Information

We use personal information to:

  • Respond to inquiries and service requests
  • Conduct care assessments and develop personalized care plans
  • Coordinate and deliver home care services
  • Communicate scheduling, updates, and service-related information
  • Improve our services, website performance, and client experience
  • Meet legal, regulatory, and professional obligations

We do not use your information for purposes beyond those stated without obtaining additional consent.

Protection of Personal Health Information

Any health-related information is treated as confidential and handled with enhanced safeguards. Access is restricted to authorized personnel involved in care delivery or coordination.

We implement administrative, technical, and physical security measures to protect sensitive information from unauthorized access, disclosure, or misuse.

Disclosure of Information

We do not sell or trade personal information. Information may be disclosed only:

  • To caregivers or healthcare professionals involved in providing services
  • To trusted third-party service providers under confidentiality agreements
  • When required by law, court order, or regulatory authority

All third parties are required to maintain appropriate privacy and security standards.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. Cookies allow us to understand how visitors interact with our site.

You may adjust your browser settings to refuse or delete cookies. Disabling cookies may limit certain website features.

Data Retention and Storage

Personal information is retained only as long as necessary to fulfill its intended purpose or as required by law. Information is securely stored and disposed of using appropriate safeguards when no longer required.

Your Rights Under Canadian Privacy Law

Under PIPEDA, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for data use
  • Request information about how your data is used and shared
  • File a complaint regarding privacy practices

Requests can be made by contacting us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. C-Nurses is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

Contact Information

For questions, concerns, or privacy-related requests, please contact:

C-Nurses
Email: info@cnurses.com